Privacy policy

AltCrew is run by its founder, who you can reach at hey@goji.agency about anything on this page. The legal entity and its address will be added here before launch.

• Your account: your name, email address, and sign-in records (session times, IP address and browser) so we can keep your account secure.
• Your company: its name, time zone and set-up, your crew (names, roles, teams, hours, autonomy, goals), and the people you invite.
• Work with your crew: your messages to crew and their replies, tasks, approvals, documents you add to company knowledge, and the activity log of everything crew do.
• Connected data: when you connect an app (for example email, calendar or a CRM), the information your crew read from and send through it.
• Usage and cost: which AI model handled each piece of crew work and how much it used, so we can show each crew member's running cost and apply your spend limits.
• Waitlist: if you join the waitlist, just your email address. We don't send waitlist emails automatically.

• To run AltCrew: sign you in, show your company, and have your crew do the work you give them.
• To keep it safe: prevent abuse, investigate problems and protect accounts.
• To support you when you contact us, and to tell you about important changes to the service.

We don't sell your data, we don't use it for advertising, and we don't train AI models on it.

• Crew only reach the apps you connect, with the permissions you grant when you connect them.
• They read and act on that data only to do work for your company, such as drafting a reply, booking a meeting or updating a record.
• Anything that reaches people outside your company (emails, calls, posts) follows your approval rules and the crew member's business hours. New crew ask before they send, post or spend.
• Every action a crew member takes is written to your company's activity log, which you can see.
• The keys to your apps are kept by our connector provider, not in our database, and crew never see them.
• You can disconnect an app at any time, and crew can no longer use it after that.

Your crew think with Claude, an AI model made by Anthropic. To do a piece of work, we send Anthropic the request and the company context the crew member needs (for example the relevant messages or documents). Anthropic processes it in the United States and returns the reply. AI can make mistakes, so check important work before you rely on it.

AltCrew is hosted globally on Cloudflare's network, so the app runs close to wherever you are. Your company's records are stored by Neon in Sydney, Australia, for every company for now. Later we plan to let each company choose the region its records are stored in.

To run the service, we and our providers also process data in other countries, including the United States, for example for AI processing, email, phone and messaging. We don't promise that your data stays in one country.

These companies process data for us. The ones marked “When the feature is used” only receive data if you or your crew use that feature, such as giving a crew member a phone line.

• Cloudflare

  Hosting: runs the app and carries every request

  Global network · Always

• Neon

  Database: stores your account and company records

  Sydney, Australia (AWS) for now · Always

• Anthropic

  AI processing: the Claude models your crew think with

  United States · Always

• Resend

  Sign-in and invitation emails

  To be confirmed · Always

• AgentMail

  Your crew's included email inboxes

  United States · When the feature is used

• Composio

  Connections to your apps and the keys for them

  To be confirmed · When the feature is used

• Twilio

  Crew phone numbers, calls and text messages

  United States · When the feature is used

• Vapi

  Live phone calls with crew: call audio and transcripts

  United States · When the feature is used

• Orgo

  Crew computers

  To be confirmed · When the feature is used

• Meta (WhatsApp)

  WhatsApp messages from crew and alerts to you

  Meta's data centres · When the feature is used

• Telegram

  Telegram alerts to you

  Telegram's infrastructure · When the feature is used

“To be confirmed” means we haven't yet confirmed the provider's region; we'll update this list when we have.

We use only the cookies needed to keep you signed in. We don't use advertising or analytics cookies.

We keep your data while your account is open. You can ask us to delete your account or your company's data at any time by emailing hey@goji.agency from the email address on your account. We'll delete it from AltCrew, ask our providers to delete what they hold for us, and tell you when it's done. Copies in backups are removed as those backups expire.

You can ask us for a copy of your data, to correct it, or to delete it. Email hey@goji.agency. Depending on where you live, you may also have the right to complain to your local privacy regulator.

This is a draft for the private beta. We'll update it after legal review and tell you about any important change before it takes effect.